Borneo77 – Privacy Policy and Personal Data Protection for Malaysian Players

Section 1 Introduction and Scope of This Policy

Borneo77 is an online casino platform operating at https://borneo77.click, catering to players in Malaysia. We understand that your trust is the foundation of our relationship, and protecting your personal data is a core part of that trust. This Privacy Policy sets out transparently how Borneo77 collects, uses, stores, protects, and in certain circumstances shares your personal data.

This policy applies to all personal data collected through the Borneo77 website, mobile application (where applicable), interactions with our customer support team, and any other communications between you and Borneo77. It does not apply to third-party websites or services that may be linked from our platform — those sites have their own privacy policies, which you should review separately.

Borneo77 acts as the data controller for all personal data collected through our platform. This means we determine the purpose and manner in which your data is processed, and we are responsible for ensuring that such processing complies with applicable laws — in particular, the Personal Data Protection Act 2010 (PDPA) of Malaysia.

Section 2 Types of Personal Data We Collect

2.1 Data You Provide Directly

When you interact with Borneo77, you voluntarily provide us with various types of data. This includes all information you submit during registration, account verification, support communications, and general use of the platform.

2.2 Data Collected Automatically

When you browse and use the borneo77 platform, our systems automatically record certain technical information required for the platform to operate safely and efficiently. This includes:

• IP address and general location information (state/country) derived from the IP address
• Browser type and version (e.g. Chrome, Firefox, Safari)
• Device type and operating system (e.g. Android, iOS, Windows)
• Pages visited within the platform, time of visit, and links clicked
• Time and date of access to the Borneo77 platform
• Cookie data and session identifiers (explained further in Section 6)

This technical data is used exclusively for security, fraud detection, and user experience improvement purposes. It is not used to identify you personally on its own, but may be combined with other information for that purpose when necessary.

2.3 Data from Third Parties

In certain circumstances, Borneo77 may receive your personal data from legitimate third parties. This includes identity verification information from licensed KYC (Know Your Customer) service providers, payment processing data from Malaysian e-wallet providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as information from fraud prevention agencies we work with to protect the security of the platform.

Section 3 Purpose and Legal Basis for Data Use

Borneo77 only processes your personal data where a valid legal basis exists for doing so. Under Malaysia's PDPA, the legal bases we rely on are your consent, contractual necessity, legal obligation, and our legitimate interests as a platform operator.

3.1 Account Management and Maintenance

Your data is used to create and manage your Borneo77 account, verify your identity at login, process profile updates, and enforce the one-account-per-user policy. This is a contractual necessity — without this data, we are unable to provide our services to you.

3.2 Financial Transaction Processing

Your financial information is used to process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX; verify withdrawals to your Malaysian bank account or e-wallet; detect and prevent fraudulent transactions; and comply with financial reporting requirements mandated by Malaysian law.

3.3 Legal Compliance & Financial Crime Prevention

Borneo77 has legal obligations to verify user identities, monitor transactions for signs of money laundering, and report suspicious activity to the relevant authorities, including Bank Negara Malaysia, when required. Your data is used to fulfil these compliance obligations, which cannot be waived.

3.4 Platform Improvement and Analytics

Anonymised and aggregated usage data helps us understand how Malaysian players use the borneo77 platform — which games are most popular, peak usage times, and areas that need improvement. This analytics data is used solely to enhance our products and services.

3.5 Customer Support

When you contact the Borneo77 support team, the information you provide and your prior interaction history are used to help our team deliver accurate and effective assistance. Communication records are retained for quality assurance and training purposes.

Section 4 Data Sharing with Third Parties

Borneo77 does not sell or rent your personal data to any third party. However, there are certain circumstances in which we need to share your data with trusted parties in order to deliver our services effectively and comply with applicable law.

4.1 Service Providers

Borneo77 works with carefully selected third-party service providers to support our platform operations. These include identity verification (KYC) providers, payment processors for Malaysian e-wallets and FPX, licensed game software providers such as Pragmatic Play, Microgaming, and Evolution Gaming, as well as cloud computing and technical infrastructure providers. All service providers are bound by strict data confidentiality agreements and may only use your data for purposes specified by Borneo77.

4.2 Legal and Regulatory Requirements

Borneo77 may disclose your personal data to Malaysian government authorities, law enforcement agencies, or courts when required to do so by law, court order, or other valid legal process. We will endeavour to notify you of any such disclosure unless prohibited by law from doing so.

Section 5 Data Security Measures

Borneo77 takes data security seriously as part of our commitment to Malaysian players. We implement multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, alteration, disclosure, or accidental deletion.

5.1 Technical Security

• Data Encryption in Transit: All communications between your device and Borneo77 servers use TLS 1.3 protocol with 256-bit encryption
• Data-at-Rest Encryption: Sensitive data such as financial information is stored in encrypted format on our servers
• Tiered Access Controls: Only Borneo77 staff who require access to specific data in order to perform their duties are authorised to access it
• Intrusion Detection: A 24/7 monitoring system that detects and alerts on any suspicious activity
• Regular Security Audits: Penetration testing and security audits are conducted on a regular basis by independent cybersecurity firms

5.2 Operational Security

Beyond technical measures, Borneo77 enforces strict internal security policies for our staff. All personnel with access to user data are required to undergo data security training, adhere to confidentiality agreements, and use two-factor authentication to access internal systems. Any breach of security policy by staff is a matter we take extremely seriously.

Section 6 Cookies, Tracking & Similar Technologies

Borneo77 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and gather analytical data that helps us improve the platform. Cookies are small text files stored in your web browser when you visit our website.

6.1 Types of Cookies Used

• Essential Cookies (Required): Required for core platform operations — login sessions, security, and language preferences. Cannot be disabled without affecting overall platform functionality.
• Analytics Cookies (Optional): Helps us understand how users interact with the platform. Data is collected anonymously and used to improve the overall user experience.
• Functional Cookies (Optional): Remembering your preferences such as display settings, favourite games, and deposit options to streamline your experience on future visits.

6.2 Managing Cookies

You can manage and delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect your ability to log in or use certain features of the Borneo77 platform properly. Instructions for managing cookies are available in the help section of your web browser (Chrome, Firefox, Safari, Edge).

Section 7 Data Retention Period

Borneo77 does not retain your personal data for longer than is necessary for the purpose for which it was collected, or as required by applicable Malaysian law. Retention periods vary depending on the data category and its intended purpose.

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure, as required under Malaysian financial law for audit and compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements relating to financial records and anti-money laundering.
• Customer Support Records: Retained for 3 years from the date of last interaction for quality assurance and dispute resolution purposes.
• Analytics Data: Anonymised usage data is retained for 2 years for trend analysis and product improvement purposes.
• Marketing Data: Retained until you withdraw consent to receive marketing communications, with consent records kept for 3 years after withdrawal.

Once a retention period expires or data is no longer required, borneo77 will securely delete or anonymise that data in line with industry best practices.

Section 8 Your Rights as a Data Subject

Under Malaysia's PDPA and international best-practice privacy standards, you have a number of rights regarding the personal data we hold about you. Borneo77 is committed to making it straightforward for you to exercise those rights.

To exercise any of the rights above, please contact us at support@borneo77.click with the subject line "Data Privacy Rights Request", stating the right you wish to exercise along with sufficient information for us to verify your identity. We will respond within 30 calendar days.

Section 9 Protection of Children's Data

Borneo77 takes child protection extremely seriously. Our platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

Should we discover or be notified that we have collected personal data from an individual under the age of 18, we will take immediate steps to delete that data from our systems, close the associated account, and where appropriate, report the incident to the relevant authorities.

If you are a parent or guardian who believes that your child has registered an account with Borneo77, please contact us immediately at support@borneo77.click so that we can take the appropriate action.

Section 10 Marketing Communications & Notifications

Borneo77 may send you marketing communications, including information on the latest promotions, exclusive bonuses for VIP members, newly launched games, and important platform updates. These communications will only be sent if you have given your consent during registration or via your account settings.

10.1 How to Opt Out of Marketing Communications

You may opt out of Borneo77 marketing communications at any time through any of the following methods:

• Click the "Unsubscribe" link found at the bottom of any marketing email we send you
• Log in to your borneo77 account and update your communication preferences under the profile settings section
• Contact our support team at support@borneo77.click with a request to unsubscribe from marketing communications

Please note that even if you opt out of marketing communications, borneo77 still needs to send essential operational communications such as transaction confirmations, account security notifications, and terms updates required by law.

Section 11 Changes to This Privacy Policy

Borneo77 reserves the right to modify, add to, or amend this Privacy Policy at any time to reflect changes in applicable law, industry practices, or how we run our operations. When we make material changes, we will take reasonable steps to notify you.

Notification of material changes to the Privacy Policy will be communicated via email to the address registered to your account, in-platform notifications when you log in, and/or a prominent notice on the borneo77 website homepage. The "Last Updated" date at the top of this document will always reflect the most current version of this policy.

Your continued use of the borneo77 platform after any changes to this Privacy Policy are published will be considered your acceptance of the revised policy. If you do not agree with any changes, you have the right to close your account and stop using our platform.

Section 12 Contact Us About Data Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Borneo77 handles your personal data, please do not hesitate to reach out to us. We are committed to addressing all privacy-related enquiries seriously and in a timely manner.

We also welcome your feedback and suggestions on how we can improve our privacy practices to better protect borneo77 users in Malaysia. Your privacy is our priority, and your input helps us keep getting better.